Client Service Officer-Idejo
stanard bank
Lagos Island
19d ago

Job Details

Retail & Business Banking

Job Purpose

  • To render frontline service support
  • Key Responsibilities / Accountabilities

    Control chequebooks.

  • Attend to telephonic queries regarding cheque books.
  • Control Automated Teller Machine (ATM) cards

  • Receive and handle ATM cards according to laid-down policies and procedures.
  • Ensure the ATM cards are locked away overnight.
  • Dispatch and receive ATM cards to / from away branches.
  • File ATM cards in received-date order.
  • Handle retained ATM cards according to laid-down procedures.
  • Perform daily balancing of ATM cards in conjunction with the Asset Custodian
  • Attend to all telephonic enquiries regarding ATM cards.
  • Statements

  • Issue off-cycle statements at customer’s instance and take charges as appropriate
  • Keep records of all source instructions from customers
  • Reactive selling

  • Identify cross-selling and migration opportunities and sell products / services reactively.
  • Participate in tactical sales / marketing activities as required.
  • SIPML Management

  • Attend to all pension enquiries
  • Processing of client withdrawal application.
  • Processing of client change of account information and signature
  • Processing of NSITF transfer.
  • Processing of deceased person benefit withdrawal.
  • Print statement of account and registration certificate for the client
  • Cross sale.
  • Render daily report on applicable platform.
  • SIAML Management

  • Attend to all Asset management enquiries
  • Processing of client subscription.
  • Processing of client redemption
  • Processing of client change of account information.
  • Processing of deceased person redemption
  • Print statement of account and registration certificate for the client
  • Dispatch all document to appropriate unit after execution
  • Cross sale
  • Preferred Qualification and Experience

  • A bachelor’s degree in any related field
  • 0-2years banking experience, preferably interfacing with customers.
  • Strong relationship management background.
  • Experienced in upholding the highest levels of service.
  • Experience in completing credit applications successfully.
  • Knowledge / Technical Skills / Expertise

  • Relevant business / financial qualification
  • Interpret financial statements; assess sources of income and basic customer affordability calculations (debt to income ratio, loan to value ratio, instalment to income ratio, etc).
  • Demonstrate high levels of computer literacy - able to capture / update customer database, successfully complete product / lending applications, ensure credit maintenance, etc.
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