OSS/NMS Manager
Mobile Telephone Networks
Lagos, Nigeria
11d ago

job description Manage the smooth operation of all OSS / NMS platforms ensuring proper fault management, configuration management, performance management and security management are provided for on all Network elements on the network in line with the overall business objective.

  • Serve the Division’s internal customers and provide solutions to improve the customer experience.
  • Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image / reputation.
  • Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.
  • Drive an increase in MTNN’s Net Promoter Score.
  • Interface with various units in MTN; VAS planning, service creation, IS, HLS / DCG,RA, CPG,TX services, switch operations etc in the development and support of OSS / NMS services
  • Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.
  • and develop a close working relationship with relevant information sources to provide an integrated service.

  • Maintain effective working relationships with internal and external suppliers.
  • Coordinate, coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-
  • sales and post-sales service experience.

  • Establish and maintain relationship with strategic 3rd party suppliers and vendors
  • Develop and set the acceptance criteria for new OSS / NMS platforms
  • Ensure smooth integration of new network elements into the operational network
  • Schedule all tasks and projects related to the OSS / NMS
  • Oversee prompt resolution of major OSS / NMS faults and CSRs
  • Oversee and coordinate all technical activities, including activities of direct reports.
  • Ensure continuous monitoring of network performance of the Core Network
  • Ensure the MTN OSS / NMS configurations meet the market requirements as well as ITU specifications
  • Ensure weekly reports on overall performance of the OSS / NMS platforms are available
  • Develop new philosophies or new user requirements on high level specifics for OSS / NMS platforms job condition
  • Normal MTNN working conditions.
  • National travel and a valid drivers license Experience & Training
  • First degree in Electrical / Electronics, Computer Engineering or related discipline
  • Master Advantageous
  • Minimum of 6 years’ experience which includes :
  • Minimum of 3 years’ experience in an area of specialisation; with experience in supervising / managing others
  • Experience working in a medium to large organization
  • Project management / ITIL Manager certification Training :
  • Leadership / Supervisory / Management Development Programs
  • Project and quality Management
  • Technical report writing Minimum qualification BA, BEd, BEng, BSc, BTech or HND
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