job description Manage the smooth operation of all OSS / NMS platforms ensuring proper fault management, configuration management, performance management and security management are provided for on all Network elements on the network in line with the overall business objective.
Serve the Division’s internal customers and provide solutions to improve the customer experience.
Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image / reputation.
Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.
Drive an increase in MTNN’s Net Promoter Score.
Interface with various units in MTN; VAS planning, service creation, IS, HLS / DCG,RA, CPG,TX services, switch operations etc in the development and support of OSS / NMS services
Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.
and develop a close working relationship with relevant information sources to provide an integrated service.
Maintain effective working relationships with internal and external suppliers.
Coordinate, coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-
sales and post-sales service experience.
Establish and maintain relationship with strategic 3rd party suppliers and vendors
Develop and set the acceptance criteria for new OSS / NMS platforms
Ensure smooth integration of new network elements into the operational network
Schedule all tasks and projects related to the OSS / NMS
Oversee prompt resolution of major OSS / NMS faults and CSRs
Oversee and coordinate all technical activities, including activities of direct reports.
Ensure continuous monitoring of network performance of the Core Network
Ensure the MTN OSS / NMS configurations meet the market requirements as well as ITU specifications
Ensure weekly reports on overall performance of the OSS / NMS platforms are available
Develop new philosophies or new user requirements on high level specifics for OSS / NMS platforms job condition
Normal MTNN working conditions.
National travel and a valid drivers license Experience & Training
First degree in Electrical / Electronics, Computer Engineering or related discipline
Minimum of 6 years’ experience which includes :
Minimum of 3 years’ experience in an area of specialisation; with experience in supervising / managing others
Experience working in a medium to large organization
Project management / ITIL Manager certification Training :
Leadership / Supervisory / Management Development Programs
Project and quality Management
Technical report writing Minimum qualification BA, BEd, BEng, BSc, BTech or HND