Job DetailsEmployer : Verify Me Nigeria Limited
An account manager is a sales professional who performs a variety of duties aimed at managing his employer’s client relationships, as well as developing new business from existing clients.
In most environments, a business development executive actively seeks out new clients. Once the client has come aboard, the account manager takes over.
Account managers are employed across a wide variety of industries including advertising, financial services and media.
As with most sales roles, these account managers are typically compensated with a base salary plus a commission based upon the amount of revenue generated.
An account manager often serves as the face of her company. In most cases, she is the primary, if not only, company representative who communicates with clients.
As a result, it is important for her to deliver a positive customer service experience. This is accomplished by listening to each client in order to gain an understanding of their individualized needs, in order to direct them to the appropriate product or service.
It is important for the account manager to manage the expectations of her clients; when disruptions occur during the service delivery process, it is imperative that she work to resolve situations quickly, as her goal is to win their repeat business.
In most organizations, an account manager must maintain or exceed a minimum amount of sales. This number is called a quota, which is communicated to him by a sales manager.
Quite often, his compensation directly corresponds with his ability to meet this requirement.
In addition to commission, it is not uncommon for deferred compensation such as financial bonuses or valuable merchandise to be awarded to those account managers who exceed their quota.
Failure to meet this requirement may result in an account manager being put onto performance probation. Repeated failure typically leads to termination.
Manage payments and escalate any systems issue with customers account
Degree in any relevant discipline
Proven experience as an Accounts Manager, or in other sales / customer service role
Knowledge of market research, sales and negotiating principles
Outstanding knowledge of MS Office; knowledge of CRM software (eg. Salesforce) is a plus
Excellent communication / presentation skills and ability to build relationships
Organizational and time-management skills
A business acumen
Enthusiastic and passionate
Managing the entire sales cycle from finding a client to securing a deal
Unearthing new sales opportunities through networking and turn them into long term partnerships