Technical Support Engineer
Main One Cable
Abuja
10d ago
source : myJobmag
  • If you have not been getting our emails, check your Spam folder folder on Yahoo or Promotions tab on Gmail; mark us as Not Spam and add us to your contact list.
  • MainOne's success is built on having talented and highly proficient people within their respective fields as the driving force behind our business

    A job in MainOne is different from any other you have had. With joining MainOne you'll be challenged, inspired and proud as you become a part of something big

    Department : Technical

    Reporting Line : Field Support Engineer

    Responsibilities

    The Technical Support Engineer will be responsible for the day to day operations of the Main One terrestrial network comprising of network elements such as Huawei OSN series, Dragon Wave HC & HC+ and ECI equipment within and outside Port-

    Harcourt metropolis.From a technical sales standpoint, the resource will work closely with the commercial sales team to foster sales within Port-

    Harcourt and it’s environ through well-articulated network solutions that stemmed from purposeful customers’ follow ups and the understanding of customers specific needs.

    In addition, the Technical Support Engineer will be responsible for the following :

    Troubleshooting and resolution of 1st and 2nd level network related problems.Respond to and resolve SDH & MW networks issues within the time frame of severity level agreementsReview and execute RPRs (re-

    provision requests) on Dragon Wave HC+, Huawei OSN series (especially OSN3500, OSN500 & OSN8800) and ECI box (BG-20 & BG-

    30) platforms with minimal supervisionSupport all aspects of the network management process assuring requests, implementation, and problems are delivered as required with no impact to the global communications.

    Deploy and document changes in accordance with problem and change management processParticipate in managing projects introduced by engineering team assuring full implementation and documentation standards are adhered to.

    Complete the projects objectives within timelines.Able to interpret, review and implement PDH and SDH networks designs from the core network planning team.

    Perform most effective approach to restore, recover, or alter configurations, logical or physical, to maintain service integrityEnsure that Main One’s global and metro fiber network documentation is always accurate and up to date.

    Coordinate with the sales team in formulating and building up proposal knowledge, including making technical demos and presentations to Main One customersConvey customer feedback including feature requests and product issues to Product Management and Development teams.

    Coordinate with the sales team in formulating and building up proposal knowledge, including making technical demos and presentations to Main One customers.

    Work as a remote hand assist for the IP team during new circuit activation and troubleshooting IP related faults for MainOne existing customers within the region.

    Qualifications, Skills & Competencies

    A Bachelor's Degree or Equivalent in Electrical / Electronics and Telecommunication EngineeringAt least 4 years post NYSC work experience in the configuration, operations and maintenance of optical fiber SDH and Microwave radio equipment.

    A working knowledge of microwave transmission and must have undergone a basic training in optical and wireless networks with focus on SDH / PDH / IP transmission standards / protocols.

    Good understanding of telecommunications / engineering principles, transmission, and access networks, IP networks, metro Ethernet etc.

    In-depth knowledge of IP and IP related Technology and protocols such as BGP, MPLS, and DNS etc.Basic knowledge of the Nigerian telecommunication market and / or experience working in a telecommunications environmentAbility to interpret topography, network design maps and AutoCAD Designs / and or use of Visio.

    Structured cabling experience is a must.Ability to use Ethernet Analyzer, SDH Analyzer and other test kits / instrument and diverse bandwidth test apps.

    Knowledge of a vendor network management system.

    Demand on the Job :

    Ability and willingness to work long hours and meet tight deadlines;Ability to work under minimal supervision.May be required to travel out of station.

    Maybe required to work weekendsIntegrity.

    Method of Application

    Interested and qualified? Go to to apply

    Did you notice an error or suspect this job is scam? Tell us.

    Your Email Type Your Message

    Type the email of your friend (Separate multiple emails with comma)

    Type your email Type Your Email Message

    I think you may be interested in this position - Technical Support Engineer at MainOne Cable Nigeria. This is the link : !

    Apply
    Add to favorites
    Remove from favorites
    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form