Client Service Executive
Pivotage Consulting
Lagos
14h ago
source : myJobmag
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    Pivotage Consulting - Our client, a rapidly growing Car / Automobile dealing company, is currently recruiting suitably qualified candidates to fill the position below :

    Job Description

    Responsible for the development of sales activities, planning and developing sales strategies.You must be efficient in your sales activities to achieve the maximum profitability and growth in line with company’s vision and values.

    Maintains contact with all clients in the market area to ensure high levels of client satisfaction.Follow up with existing customers to confirm their satisfaction and generate leads.

    Achieves individual sales goals and customer service goals.Identifying key areas for improvement in the sales process.Designs and recommends online sales programs and sets short and long-

    term online sales strategies.Analyzing the business to determine shortfalls and developing action plans to improve performance.

  • Maintains relationships with significant partners including distributors, dealers and customers.Create frameworks and platforms to constantly engage customers and build loyalty;
  • Development of the annual sales and marketing plan.Collaborates with Customer support to deliver a consistent customer / dealer / partner experience.

    Requirements,Qualification and Person Specification

    Bachelor's degree in Marketing or Business preferred.2 years of experience in sales and marketing of car / auto products with in-

    depth knowledge of vehicles and technologyStrong understanding of customer and market dynamics and requirements.Ability to take initiatives and accept challenges.

    Must be upright in areas of personal character, commitment, organizational and selling skillsDemonstrates ability to interact and cooperate with all company employees.

    Ability to maintains accurate records of all sales activities and continuously adhere to all company policies, procedures and business ethics codes.

    Salary / Benefits

    In line with industry standard.

    Job Category : Intermediate Level

    Reports to : Head of HR / Administration

    Job Summary

    The Client Service Executive is saddled with the responsibility of projecting the brand impression of the company to the customers / Visitors through exceptional client service deliveryThe job holder is expected to give a lasting impression to the customers about the company, its people, product and services.

    Job Requirements & Responsibilities

    This role requires the occupant to :

    Answer telephone calls and transfer calls or enquiries as appropriate.Receiving medical claims from Providers and all packages dispatched via courier.

    Monitor visitor accessProvide clerical support to claims department.On a daily basis send soft copies of company marketing materials to pre-

    agreed prospectsPrepare correspondence and documents as required from time to time.Control inventory relevant to the reception area.

    Maintain confidentiality with regards to client information.Support the Marketing / Business Development unit in generating new business leadsDirect people to their correct destination.

    Create and ensure a good organizational impression to visitors Manage the entire activities of the reception / front desk.

    Perform other administrative support tasks, such as keeping appointment calendars

    Requirements

    The Ideal Person should have :

    Minimum academic qualification of a 2 years post-NYSC work experience in a related role, preferably in a similar organization.

    A positive outlook, pleasant, friendly and confident personality with good carriage.Good interpersonal skillsExceptional Customer handling skillsICT skills (able to use MS Suite Word, PowerPoint, Access, Excel)Excellent problem solving skillsExcellent oral communication skills

    Remuneration

  • Salary is very competitive and attractive (adsbygoogle ).push( );
  • Job Description / Summary

    We are currently seeking to grow our team by hiring a highly efficient and passionate HR Professional who will be actively involved in the day to day running of the business including clients’ interface.

    The Associate HR Consultant works under the supervision and leadership of the HR Consultant to deliver high quality service to both internal and external customers.

    He / she supports the HR consultant in managing the business from project development to execution.

    Key Roles / Job Functions

    Reporting to the HR Consultant, your responsibilities will include to :

    Lead / drive the implementation of various consulting projects under the supervision and guidance of the chief consultant from pre-

    engagement through project fulfillment, delivery and review.Help to grow the business; existing clients’ management, new client’s conversion and develop improved ways to serve clients.

    Identify client needs and develop future plans, work closely with other team members in a supervisory and supporting capacity to achieve effective execution of business plans.

    Bridge management and employee relations by addressing demands, grievances and other issues.Support the organizations’ business development efforts by meeting and acquiring new clients through various strategies including offering effective and cost efficient solutions.

    Monitor the various aspects of the business performance and recommend pertinent modifications aimed at optimizing the efficiency of current systems and processes.

    Managing the training program of the organization and also conducting training sessions for the team.Assist the internal and external recruitment processes : executive search, headhunting etc and also conduct candidate interviews and testing from time to time.

    Support the HR consultant in the general management of the business.Perform other administrative tasks as may be assigned from time to time by the HR consultant.

    The Person

    The role occupant is required to :

    Be degree qualifiedHave at least 5 years cognate experience as a HR generalistHave in-depth knowledge of the Nigerian Labour Law and HR practicesHave excellent interpersonal and people management skillsHave excellent communication skills in English Language (written and verbal)Have strong analytical skills and good presentation skillsBe confident and very well presentableBe a good team playerBe IT savvy and computer proficient.

    Remuneration

    Salary is very competitive and attractive.

    Method of Application

    Applicants should send their CV's only to : Using the "Job Tittle" as the subject of your application.

    Note : Please ensure CV's are in MS Word format.

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