Software Support Officer
Ngcareers Ltd
, NG
8d ago
source : Ngcareers Ltd

Zanibal Solutions Nigeria Limited is recruiting for fulltime Software Support Officer.

Job Details

  • Responsible for providing high-quality technical support.
  • Quality testing of new features of the software.
  • Documents, troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers.
  • Delivering solutions to both technical and non-technical end users.
  • Taking ownership of technical issues, and working with our Development group to resolve more advanced issues when necessary.
  • Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion.
  • Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources.
  • Resolving escalated customer complaints without the need for team lead intervention.
  • Participation in providing training to customers as required.
  • Recognize end-users’ need for additional products and service.
  • Update and create online knowledge base articles to reduce support requests.
  • Capture details of each support request in Zanibal’s ticketing system.
  • Help test fixes provided by development and incorporate them into client sites.
  • Job Requirements

    Min Required Experience :

    Min Qualification : Bachelor's Degree / HND

    Desired Courses : Not Specified

    Other Requirements : Qualifications

    Qualifications

  • At least 1 year of experience in a software support or development / QA role.
  • Must have at least Second Class Upper or a Master’s Degree.
  • Completion of NYSC program.
  • Must be a self-starter
  • Experience in using software applications
  • Accounting knowledge is a plus.
  • Excellent Customer Relationship Management
  • Proficient knowledge of Microsoft Office
  • Basic knowledge in Linux command, and SQL , programming skills
  • Very Strong troubleshooting skills.
  • Ability to solve problems.
  • 30th December, 2018.

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