ipNX Technical Support Engineer (i-TAC Engineer)
ipNX Nigeria Limited
Lagos
33d ago

Purpose of the Job

Provide first level off-site technical support for all ipNX services : Voice, Data connectivity, Internet services, WiMAX services etc.

To consistently provide a high level of excellent customer service and support ensuring customers satisfaction.

Expected Key Results (Detailed KPIs)

  • Incident Management (First Call Resolution)
  • Prompt Response to inbound calls and emails
  • Follow up on unresolved complaint / open tickets to closure
  • Timely Escalation / feedback to relevant units.
  • Preparing Technical Reports
  • Educational Qualifications & Functional Skills : (B.Sc / B.Eng) Computer Science / Computer Engineering / Electrical-Electronics engineEngineering CCNA, CCNP (Desired) Strong telecommunications, IP design skills, & in-
  • depth knowledge of IP Network. Excellent business communication skills both verbal and written.

  • Work Experience : A hands-on experience with the following is a must : IP Routing, MPLS, QOS, VPN. Knowledge and experience with network security (IPSec Firewalls) are desirable.
  • Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations

  • Other Requirements : Customer Focus Tech savvy Action orientation Drive results Cultivate Innovation Ability to optimize work processes Resilience Self Development Nimble Learning
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