Summary of Functions :
Assists in ensuring that attendants are always correctly and smartly dressed, that they offer professional and courteous service to their customers
Attend to customer complaints in a timely manner
Fully aware of catering operation and make suggestions for improvement
Assists in ensuring that Kitchens and Lounges are clean and stocked with the stipulated requirements.
Assists in ensuring that room service orders are executed promptly and that they comply with the procedure
Supervision of attendants and stewards in head office and staff houses
Assists in ensuring the prompt and efficient service of all meals, snacks, functions and beverages as per procedure
To plan and cost menus, making sure that budgetary limits and prescribed menus are adhered to.
Assists in ensuring consistency in the production of food, whether this is served in the restaurants, lounge or staff house dining room
Ensure that rooms have been serviced and maintained as per standards and Company procedure
Ensure that once a booking is confirmed, all details and requirements are noted, using a check list to maintain the room
Assists in ensuring that staff house and company approved hotel guests are checked in and allocated rooms promptly and courteously.
Also greets guest after they are checked in to ensure their comfort
Ensure that faults and defects are reported to Facility Maintenance Department and actioned without delay.
Assists in ensuring that all stocks and supplies are timely requested, correct stock levels maintained and stored under optimum conditions.
To arrange duties and rosters as necessary to ensure that all tasks are correctly and timely completed
Ensure maximum security in all areas under control and that staff are fully aware of the importance of key security
To be aware of all statutory regulations affecting safety and ensure that any safety hazard is reported
Assists in coordinating departmental meeting and report departmental performance
Accept all the internal customer service request assigned to the department related to services, reassign and follow up with responsible units for close out
Responds to internal customer inquiries and concerns. Ensures timely and quality service delivery to customer. Follows up with internal customer to ensure customer satisfaction
Reports- Generate the required daily, weekly, monthly, quarterly, bi-annually and Annually reports and presentations
Performs other duties or projects as required or as assigned
Educational Qualifications :
A good university first degree is required.
At least 1-2 years’ experience in Hospitality sector
Experience in a 3 or 4 Star Hotel is required
Experience Required : 0-2 years
Skills / Qualifications Required :
Flexibility with time to work extra hours is highly required
Ability to work in a team with high people orientation
Strong supervisory skills
Good relational and interpersonal skills.
Good team spirit and strong customer orientation.
Good problem solving, initiative and planning skills
Good oral and written communication skills.
Good reasoning skills; multi-tasking skills and organizational skills
Proficient in the use of Microsoft Office Tools
Physical Demands : Work Environment :
Work Environment :