Customer Service Engineer
MacTay Consulting
Lagos
9d ago
source : myJobmag
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  • MacTay Consulting - Our client is a key player in the Tech and Telecoms Industry across the world. Due to expansion, they are recruiting to fill the position below :

    Open Jobs

    Location : Lekki 1, Lagos

    Job Description / Requirements

  • Good to ZTE wireless parameter, know how to statistic and good understand for basic counter and KPIs, know how to do the cell level KPIs optimization;
  • Good to ZTE OSS system, know how to use ZTE software and tool, know how to process TopN KPI cells;Good to GSM hardware and cell parameter, know how to clear the hardware alarm and issue;
  • Qualifications :

    5 years wireless communication work experience, have ability on LTE system test / analysis / optimization.

    Location : Lekki 1, Lagos

    Job Description / Requirements

  • Good to ZTE wireless parameter, know how to statistic and good understand for basic counter and KPIs, know how to do the cell level KPIs optimization;
  • Good to ZTE OSS system, know how to use ZTE software and tool, know how to process TopN KPI cells;Good to GSM hardware and cell parameter, know how to clear the hardware alarm and issue;
  • Qualifications

  • 5 years wireless communication work experience, have ability on GSM system test / analysis / optimization;
  • Reports to : Manager, Quality Assurance and Service Level Management

    Job Description

    Act as direct point of contact for all regional escalations.Follows up on all escalated incidences and ensures closures.

    Interface with Customer Support Partner, Account Partners, and Managed Service Vendors to ensure all escalations are closed in timely manner.

    Works directly with Regional Coordinators to provide synergy in the regionCo-ordinating meetings with all relevant stakeholdersMaintaining databasesPreparation of reports & presentations.

    Identify, escalates and follows through on all recurring escalations to ensure proper closureOver sees the activities of the MSV within the region

    Requirements / Qualifications

    At least 3 years’ experience with large or blue chip company - essentialComputer Literate (Strong MS Word, Strong MS Excel, Microsoft Outlook and Advanced Power Point), Database experience.

    At least 3 years’ experience interfacing with customer.Knowledge of MTN enterprise transmission last mile equipment especially PMP

    Skills and Competencies :

    Excellent Interpersonal skillsExcellent written, verbal and presentation skillsExcellent organizational and follow up skillsCompetent in problem solving, team building, planning and decision makingComputer Skill -

    Microsoft word, Excel, Power and performance tools.Excellent time management skillsProcess orientatedHigh level of attention to detail

    Method of Application

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