HiiT Plc is Nigeria’s best Indigenous IT Training Establishment. We have excelled in IT Training / Education, Publishing, IT Consultancy and IT Solutions Development & Services.
In our 18 years of successful existence, we have graduated over 60,000 students at our CPN-accredited IT Training Centres located in Lagos, Abuja, Ibadan, Kano and other cities nationwide.
Direct Report (DR) : Business Manager, Head Customer Care Management.
Role Summary : To satisfy and provide Excellent Customer Care Experience for all Customers / Prospects at all times no matter the mode and medium of Customer engagement.
Resolve all Customer enquiries both online and offline and also do a proper follow up till conversion or resolution when necessary.
Provide regular feedbacks to DR via Reporting daily, weekly and monthly.Contribute to team effort by accomplishing related result as needed.
Optimal management of the front desk office environment to ensure Customer satisfaction.
Other duties assigned by the Business Manager and Head Customer Care Management.
At least 1-2 years' experience in Customer Relations or other similar roleMust possess excellent organizational and communication skills and be willing to impart knowledgeProficient use of Microsoft Office package(Particularly Word and Excel)Must be Internet savvy
Method of Application
Qualified Candidates should send their CVs to with the subject "Customer Care Officer - (Location)" Location being Ibadan.
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