Social Media Officer
ipNX Nigeria Limited
Lagos
36d ago

Purpose of the Job

To manage customer experience through social media network, create / maintain ipNX presence on social media sites, which includes Facebook, Twitter, Instagram and increase the overall exposure of the company.

Expected Key Results

  • Manage customer complaints and expectations on social media platforms
  • Generate brand awareness
  • Identify trends on social media
  • Elicit concrete information from customers via surveys and campaigns
  • Identify online threats, escalations and business enquiries
  • Analysis / Reporting
  • Carry out other responsibilities as assigned
  • Educational Qualifications & Functional Skills : Minimum 2.1 / Upper Credit Bachelor's Degree in social sciences preferably public relations, marketing, social media management or business communications.
  • Work Experience : Minimum of 1-2 years related experience.
  • Other Requirements : Strong analytically skills Proficient use of CorelDraw Graphic design skills Knowledge of digital media as it relates to branding Team player Drive results Cultivate Innovation Online reputation management Resilience Strong communication both verbal & written and inter-
  • personal skills Tact and a good sense of humor A passion for all things digital Hardworking and Extremely organized Self-motivated

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