Purpose of the Job
To manage customer experience through social media network, create / maintain ipNX presence on social media sites, which includes Facebook, Twitter, Instagram and increase the overall exposure of the company.
Expected Key Results
Manage customer complaints and expectations on social media platforms
Generate brand awareness
Identify trends on social media
Elicit concrete information from customers via surveys and campaigns
Identify online threats, escalations and business enquiries
Analysis / Reporting
Carry out other responsibilities as assigned
Educational Qualifications & Functional Skills : Minimum 2.1 / Upper Credit Bachelor's Degree in social sciences preferably public relations, marketing, social media management or business communications.
Work Experience : Minimum of 1-2 years related experience.
Other Requirements : Strong analytically skills Proficient use of CorelDraw Graphic design skills Knowledge of digital media as it relates to branding Team player Drive results Cultivate Innovation Online reputation management Resilience Strong communication both verbal & written and inter-
personal skills Tact and a good sense of humor A passion for all things digital Hardworking and Extremely organized Self-motivated