Field Service Engineer
Lorache Consulting Limited
5d ago
source : myJobmag
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    Lorache Group - Our client, one of the Nigerian leading Internet Service Provider (ISP), request the service of active and vibrant individual with exceptional attributes to fill the position of :


    Make outbound calls to prospective and existing customer to provide them with information on new products, discounts and servicesExplain the merits of offered service or product to customer in a bid to help them make informed purchasing decisionsDeliver prepared scripts regarding a service or product, building up on the information as the conversation progressesRespond to questions and concerns of customers over the telephone, according to established policies and proceduresComplete records of telephonic conversations, ensuring their confidentiality and integrityDevelop workable leads by documenting information about interested customers and forward them to the sales departmentTransfer interested customers to proper channels and services provided by the company and keep tabs on the proceedingsIdentify sales opportunities by gauging industry trends and analyzing and summarizing competitor information and strategiesDevelop sales opportunities by researching and developing potential accounts and soliciting new onesGenerate revenues for the company by soliciting and obtaining orders and ensure that all customers’ accounts are developed according to company protocolsEnter customer information into the company database and ensure that it is updated periodically

    Qualifications & Requirements

    Graduate / Post Graduate with proven experienceComputer knowledgeInternet and Tech savvyCustomer query resolving skillsSales AcumenCustomer focusLanguage Speaking : Fluent in Hausa, Igbo, Yoruba and English

    Job Brief

    We are looking for a self-starter Field service technician to deliver the desired customer service experience.The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.


    Providing service and customer support during field visits or dispatchesManaging all on site installation, repair, maintenance and test tasksDiagnosing errors or technical problems and determining proper solutionsTie workflow to scheduleProduce timely and detailed service reportsDocument processesFollow all company’s filed procedures and protocols and use field automation systemsCooperate with technical team and share information across the organizationComprehend customer requirements and make appropriate recommendations / briefingsBuild positive relationships with customers.


  • Computer Science, Computer Engineering or relevant fieldProven field service experienceAbility to troubleshoot, test, repair and service technical equipmentEnglish literacyAbility to work and adapt to changing work schedules. (adsbygoogle ).push( );
  • Responsibilities

    Supporting sales and development departmentsIdentifying new opportunities and Dealing with adjustmentsManages all customer retention activities.

    Retain customers utilizing product and service knowledge to provide customers with correct solutionsResponsible for Customers End to End life cycle in the network.

    Responsible for Customer Retention at Touch points.Responsible for leading a team of retention membersAttempts to solve problem in order to retain customers

    Skills :

    A Bachelor's Degree in any discipline.Strong communication and relationship-building skills3 years' experience in customer retentionProven track record of success in previous role(s) with referencesBasic understanding of Microsoft Office products (Word, Excel, PowerPoint, etc.

    Understanding of basic CRM software favorableAnalytical and problem solving skills.

    Job Brief

    We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems.

    You will answer queries on basic technical issues and offer advice to solve them.An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.

    They must also be customer-oriented and patient to deal with difficult customers.The goal is to create value for clients that will help preserve the company’s reputation and business.


    Serving as the first point of contact for customers seeking technical assistance over the phone or emailPerform remote troubleshooting through diagnostic techniques and pertinent questionsDetermine the best solution based on the issue and details provided by customersWalk the customer through the problem-

    solving processDirect unresolved issues to the next level of support personnelProvide accurate information on IT products or servicesRecord events and problems and their resolution in logsFollow-

    up and update customer status and informationPass on any feedback or suggestions by customers to the appropriate internal teamIdentify and suggest possible improvements on procedures.


    Computer Science or relevant fieldProven experience as a help desk technician or other customer support roleTech savvy with working knowledge of office automation products, databases and remote controlGood understanding of computer systems, mobile devices and other tech productsAbility to diagnose and resolve basic technical issuesProficiency in EnglishExcellent communication skillsCustomer-

    oriented and cool-tempered

    Method of Application

    Applicants should forward their CV's to : using the position applied for as the subject of the mail.

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