Customer Solutions Associate - Lagos
Lagos, Nigeria
25d ago

Branch Overview

delivers world-class financial services to the mobile generation. The spread of smartphones presents an incredible opportunity for the world’s emerging middle class to access banking options and achieve financial flexibility.

is revolutionizing banking in Nigeria, Kenya, India and Tanzania, and will soon expand to other countries across the globe.

What We Offer

Are you ready to revolutionize mobile lending in India and have a great time doing it? At Branch, you will be part of a talented, passionate team that is determined to make a positive impact on the lives of our customers.

We also care a lot about the personal and professional development of our team. You will join a team with unmatched experience in financial technology and emerging markets.

Since our launch in April 2015, we’ve disbursed over 2 million loans and are already profitable on our portfolio. Our success has led to investments from Silicon Valley’s leading VCs.

Duties and Responsibilities

You will be responsible for providing an inspiring and delightful experience to our customers.

Delivering efficient, friendly responses to customer inquiries and build our brand via our text-based chat platform

Responding to customer inquiries via Social Media platforms like Facebook, Twitter, Instagram & Google Play

Escalating customer feedback and IT issues to help improve our product

Ideal candidates will be extremely flexible with scheduling , working shifts and working weekends and occasionally holidays.

NOTE : This Job has 3 open positions.

Knowledge, Skills & Abilities

  • Higher Education Qualifications in Business / Client Service / Customer Service / Marketing
  • Passionate about customer service
  • Highly entrepreneurial - comfortable with ambiguity and taking initiative
  • Excellent collaborator and team player
  • Excellent communication skills, both oral and written
  • Good grammar, spelling and punctuation
  • Good typing speed (ideally above 45 wpm). This will be tested below.
  • Previous experience in Customer Service in Finance related company is an added advantage
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